Our Service

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Company Profile

Lapsley Ltd was started in 1976 by Morris Lapsley and has continued as a family run business over the past 30 years.

Initially the company dealt in the sale of cash registers. As advances have been made in technology through the introduction of EPoS, stock control and chip n pin, the business has also evolved and our product range now incorporates the very latest in touch screen technology.

We have dedicated sales and support teams based in Edinburgh and these teams work alongside experienced engineers to ensure that our customers receive the highest levels of service.

As as result, the company now has many independent customers located throughout Scotland and also services a number of larger organisations with sites throughout the UK.

Service

At Lapsley Ltd we take a great deal of pride in the level of service we provide for our customers. Our high standard of care begins with an initial consultation and continues throughout the lifetime of our relationship with the client. As a customer of Lapsley Ltd you can typically expect to receive:

  • An initial consultation by telephone or face to face with one of our sales team to understand the needs of your business.
  • A demonstration of the main benefits of selected systems
  • Expert guidance throughout the installation process
  • Tailored staff training packages (including management training)
  • Telephone support 7 days a week until 10pm
  • Remote support via modem or VPN connections
  • On-site maintenance

Additional Web Support

We offer further support via our website for existing customers. Users of this additional faciilty have access to the following services:

  • On-line ordering facility (for till rolls, kitchen printer ribbons etc)
  • Access to user manuals
  • Solutions to common problems
  • Answers to frequently asked questions

If you would like to know more about this service, please e-mail us at support@lapsleys.co.uk